Dedicated Financial Analyst with hands-on experience in auditing, accounting, and customer service. Proficient in ERP systems, financial reporting, and compliance, ensuring accuracy, efficiency, and regulatory alignment in all financial operations.
Skilled in managing ledgers, audits, and client data. Passionate about optimizing workflows and delivering data-driven financial insights and solutions.
Conduct thorough financial audits ensuring compliance with IFRS/GAAP standards and enhancing financial transparency.
Maintain accurate ledger records, reconcile accounts, and streamline month-end closing processes for financial clarity.
Efficiently manage customer data, resolve queries, and ensure high service standards using CRM and billing systems.
Execute tax calculations, bank reconciliations, and ensure financial accuracy through regulatory-compliant processes and tools.
Optima Communication
February 2024 – Present
Delivering high-quality support and data accuracy by handling complex customer service operations using CRM, billing, and account systems.
Optima Communication
December 2023 – February 2024
Handled high-volume calls and transactions with precision, boosting customer satisfaction through advanced tools and communication strategies.
IPR Holidays
August 2020 – February 2021
Supported financial health by managing audits, reconciliations, and ledger operations using ERP systems and accounting frameworks.
York University
September 2022 – July 2023
York University
September 2021 – May 2022
Mahatma Gandhi University
August 2017 – March 2020
Extensive use in ledger operations, audits, and AP/AR cycles for automation and accuracy.
Hands-on experience in complaint resolution, ticketing modules, and customer query tracking across multiple roles.
Regular reconciliation using EFT, cheque data, and tax frameworks (GAAP/IFRS) in accounting and audit roles.
Applied encryption, audit logging, and access controls to ensure 100% policy compliance in customer data management.
Prepared financial statements, month-end reports, and variance analysis during accounting roles.
Managed 80–100+ daily customer engagements using IVR, ACD, and cloud-based service tools to improve CX.
